Q: I'm a private person and I don't have a company - can I place an order?
Yes – We sell to both Individuals And Companies
Q: Can I cancel my order after it has been confirmed ?
A: After an order has been placed and confirmed, the order is binding for the customer unless Dermal Filler Solutions cannot dispatch the products within 6 working days after receiving the order. In the case that Dermal Filler Solutions cannot ship the products within 6 working days, you will be notified and have the choice to cancel the order.
Q: Can I add products to my existing order?
A: It is unfortunately not possible to add products to an existing order. You have to place a new separate order.
Q: What currency are your prices in?
A: All prices are in US Dollars $ (USD).
Q: Do you work with price lists?
A: We unfortunately don’t work with price lists. You can find all prices and discounts on our site.
Q: Do you offer additional discount when buying big volume?
A: Yes we offer additional discount. You can contact our customer service to get more discount on your order.
Q: Which payment methods does Dermal Filler Solutions accept ?
A: We accept Bitcoins, Western Union & Money Gram. For the moment, we unfortunately don’t accept PayPal. Please contact us regarding bank transfers. A handling fee will be added when paying via bank.
Q: My package has been suspended in custom duties - what can I do?
A: Please note, it is the responsibility of the importer (Customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products.
Q: How much does shipping cost?
A: Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.
Q: How can I track my order and is the package insured?
A: Same day as we ship your order, you will receive a tracking number enabling you to follow your consignment online from departure from our warehouse till arrival at your desired destination. All purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
Q: My package is delayed - what can I do?
A: The maximum delivery time is thirty (30) working days, as established by law. However, it is very unusual that a delivery will take more than 3 working days in Europe and 6-8 working days in North America, China. If a package is delayed or miss a scan we will open a case at our forwarders but we cannot resend or refund a package until after the thirty (30) working days.
Q: Can I pick-up my order in your warehouse?
A: It is unfortunately not possible to pick-up orders in our warehouse
Q: Can I return or exchange an item?
A: Yes you can return within 8 working days, as long as the reason falls under one of the following conditions: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered.
Please contact our customer service before returning the products: support@palmabeautystore.com